Delete Your Account
You can ask us to delete your CPBL account and the personal data associated with it at any time. This page explains exactly how, what happens, and how long it takes.
The CPBL app is a free companion to your coaching — your account is created by your coach when you enrol rather than inside the app, so deletion is handled by request. Every request is actioned.
How to request deletion
- Email from the email address on your account — this is how we verify the request is really you.
- Use the subject line "Delete My Account".
- Tell us whether you also want your coaching subscription cancelled (see the note below — these are separate).
If you no longer have access to your account email, contact us anyway and we will verify your identity another way.
What gets deleted
| Data | What happens |
|---|---|
| Profile and contact details | Deleted |
| Intake and quiz responses | Deleted |
| Training and nutrition history | Deleted |
| Check-ins and measurements | Deleted |
| Progress photos | Deleted. If you previously gave written permission to use them in marketing, tell us in your request and we will withdraw that permission and delete them too — otherwise that permission stands separately. |
| Coaching messages | Deleted |
| Apple Health / Health Connect data | Deleted |
| Payment and tax records | Retained 7 years (required by U.S. law), restricted access, used for nothing else |
How long it takes
- Within 30 days — we acknowledge your request and confirm what will be removed
- Within 90 days — deletion is complete, including from backups
Deletion and billing are separate
Deleting your data does not automatically cancel your coaching subscription, and cancelling your subscription does not automatically delete your data. We keep them separate so neither happens by accident.
To stop being billed, cancel your coaching under the notice terms in your agreement — see Coaching Information. Mention it in your deletion request and we will take care of both together.
Just want to disconnect Apple Health or Health Connect?
You do not need to delete your account to stop sharing health data. Revoke access any time:
- iPhone: Settings → Health → Data Access & Devices → CPBL → turn off
- Android: Settings → Health Connect → App permissions → CPBL → remove
- In the app: Profile → Health Connection → disconnect
Syncing stops immediately. To also remove health data already synced, send a deletion request as above.
Other options
Deletion is permanent and cannot be undone. If it is not quite what you need, you can instead ask us to:
- Export your data — a copy of everything we hold, in a portable format
- Correct your data — fix anything inaccurate
- Stop marketing messages — while keeping your coaching account active
Full detail on your rights is in our Privacy Policy.